Terms & Policies

The following are the terms and conditions of use for HealingLoft.ca services and programs. The website is owned and operated by Alicia Hexham BA, RHN. If you disagree with the terms and conditions, you may not use or access the services, information or programs offered upon this website. By using information, services and/or programs from HealingLoft.ca and/or Alicia Hexham BA, RHN you indicate your conclusive acceptance of the following terms and conditions:

1.  Medical Disclaimer

The information contained on HealingLoft.ca (hereafter referred to as ‘Healing Loft’ or ‘the website’) is presented for educational purposes only and is not intended to replace the advice of your health care professional. It should not be relied on as a complete course of treatment for individuals and is not a substitute for medical advice from physicians and/or other qualified health care providers.  

Healing Loft’s information, services and/or programs provide neither exhaustive nor complete information regarding all medical problems, diseases, illnesses, ailments or their treatment. See a qualified health care provider promptly if you have any health care related questions: do not disregard medical advice or delay seeking treatment because of something you have read on this website. 

As a registered Holistic Nutritionist it is within my rights to give nutritional guidance and consultations that support your body’s current condition and promote nutritional balance. However, I am not legally qualified to diagnose, cure, or treat a specific disease or illness. Please consult your physician or health care professional before starting any program or treatment, or making any changes to your diet and/or lifestyle.

Any and all programs offered upon the website by Alicia Hexham BA, RHN (purchased with or without communication either in person, by phone, email or online) are not intended to diagnose, treat, prevent or cure any illness or disease. The information provided is for general educational purposes, has not been reviewed nor approved by Health Canada and is not intended to take the place of advice from your physician or health care professional.

You are solely responsible for your health care and activity choices. Participation in any online program does not constitute a client-coach relationship. Information and statements regarding dietary supplements have not been evaluated by Health Canada and are not intended to diagnose, treat, cure, or prevent any disease.

2.  Email Newsletter Policy

By agreeing to provide your email address, you are also agreeing to receive my periodic electronic newsletter but you are free to discontinue at any time by sending an email with “unsubscribe” in the subject line. 

3.  Refund Policy

Refunds will not be provided for services already rendered i.e. one-one coaching, follow-up appointments, meal planning, batch cooking, workshops or grocery tours. Twenty-four hours notice is required for a refund to be considered prior to all appointments. It is your responsibility to read and understand the refund policy for each program, product or workshop. All purchases are made in Canadian dollars. If you have questions about the program purchased or did not receive one of my online products via email, please contact me at alicia@healingloft.ca

4.  Proprietary Rights

Any content, products, programs, eBooks, e-series, or other material may not be sold, reproduced, or distributed without my written permission. The website authorizes you to view and make a single copy of portions of its own content for offline, personal, non-commercial use.  

All graphics and images used on the website are either the property of Healing Loft or are royalty free.   Any third-party trademarks, service marks and logos are the property of their respective owners.  Any further rights not specifically granted herein are reserved.

5.  Links to Third Party Websites

Healing Loft contains links to third party websites. It is not responsible for the content or reliability of linked or listed websites, books, videos, articles or any other references to external information which are provided for information only. 

The linked third party websites are not under the control of Alicia Hexham BA, RHN and/or Healing Loft. These links shall not be construed as an endorsement or affiliation with the linked website. By using the website you acknowledge and agree that HealingLoft.ca and/or Alicia Hexham BA, RHN neither hold responsibility nor endorse advertising, products or resource available from said resources or websites. Use of any such linked websites is at the user’s own risk and responsibility. 

6.  Limitation of Liability and Indemnity

All information, services and programs are provided "as is" without warranty of any kind.  Implied warranties are expressly disclaimed including all representations, warranties, conditions and endorsements.  Healing Loft will not be liable to any individual or business entity under any circumstances for any direct, indirect, special, incidental, consequential, or other damages based on any use of this website, services or programs or any other website to which this site is linked, including without limitation any indirect or consequential damages. 

Healing Loft makes no warranty regarding the completeness or accuracy of its contents and/or information materials; Healing Loft makes no warranty regarding title or non-infringement; Healing Loft makes no warranty regarding the absences of any computer virus, malware or other deleterious components.

Alicia Hexham BA, RHN disclaims all liability for any claim; loss; demands; damages of any kind whatsoever whether such claims, loss, demands or damages were foreseeable, known or otherwise. You understand and agree that in no event shall Alicia Hexham BA, RHN, or Healing Loft, or its subsidiaries or affiliates be liable for loss of revenue or profits (actual or anticipated and including from contracts); business interruption; loss of business or loss of opportunity. You also understand that Healing Loft is not responsible for loss of anticipated savings; loss of reputation or goodwill; loss of damage to or corruption of data; loss of use of money or other finances; direct; indirect; special; incidental; consequential; punitive; or exemplary damages of any kind or subject to equitable or injunctive remedies. This provision extends to bases of breach of contract tort, negligence, strict liability or otherwise) arising  from connection to, access of, or use of this website’s information, content, materials, and/or services, and/or programs offered by Alicia Hexham BA, RHN. 

Healing Loft is not responsible for any inability to use this web site, including permanent or temporary cessation of service or access to information, or the deletion or corruption of any content or information, or the failure to store any content or information, or any information contained in this web site. These limitations shall apply whether or not Healing Loft or Alicia Hexham BA, RHN have been advised of or should have been aware of the possibility of such damages. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed, the liability of Healing Loft is limited to the greatest extent permitted by law.

As a condition of your use of this website, you agree to indemnify Alicia Hexham BA, RHN, Healing Loft, and its affiliates from and against any and all liabilities, expenses (including legal fees) and damages arising out of claims resulting from your use of this website. Materials, content, programs, or services, including without limitation any claims alleging facts that, if true, would constitute a breach by you of these terms and conditions.

7.  Provision of Services

You agree and acknowledge that Healing Loft is entitled to modify, improve or discontinue any services at its sole discretion and without notice. Furthermore, you agree and acknowledge that the website is entitled to provide services to you through subsidiaries or affiliated entities.

8.  Termination of Agreement

The terms of this agreement will continue to apply in perpetuity until terminated by either party without notice at any time for any reason. Terms that have been agreed to continue in perpetuity shall be unaffected by the termination of this agreement.

9.  Jurisdiction

Any claim relating to Healing Loft’s website shall be governed by the laws of the Province of Ontario without regard to its conflict of law provisions.

10.  Privacy Policy

Alicia Hexham BA, RHN and Healing Loft.ca respect and take your privacy seriously. Healing Loft is committed to protecting your privacy and acting in accordance with federal and provincial privacy laws.  Any and all information given to us is held in complete confidence: this includes information that would identify you such as name, email address, phone number, mailing address and so on. 

This provision also covers conversations we have had in person, text, email, or phone about you, your health, private life, family. The only way your information can be shared is if you expressly authorize it, such as in the scenario of your agreeing to appraise or review products of which you have experience.

The following is my privacy policy which applies to all personal information given and received:

  • Unless we obtain your consent, we only collect and use personal information (such as contact details) for the stated purpose and do not share or sell this information with any outside parties. 
  • We only retain personal information as long as necessary to fulfill the stated purpose.
  • We never collect or store personal data without consent or for purposes not stated.
  • We protect personal information by reasonable security safeguards against loss or theft, unauthorized access, or disclosure.
  • We ensure the confidentiality of personal information is respected, protected and maintained.
  • Healing Loft uses Google Analytics which collects website visitor data and website traffic. Google Analytics does not sell, give, or trade the statistics they store to any 3rd parties for data-mining or marketing purposes.
  • When you visit Healing Loft the pages that you look at and a short text file called a cookie, are downloaded to your computer. A cookie is used to store small amounts of information. This information is collected for traffic analysis only. The cookie does not contain personal details. Depending on your web browser, you can set your preferences to block/ refuse cookies, and/or notify you before they are placed.
  • If you are under the age of 18, you must not provide any personal information to me without the consent of your parent or guardian, or as otherwise provided for by applicable law.
  • By choosing to provide Healing Loft and Alicia Hexham BA, RHN with your personal information you consent to its collection, use, and disclosure in accordance with the principles outlined in this Privacy Policy. 

11.  Entire Agreement

You understand and agree that these terms and conditions constitute the entire general Agreement between you and Healing Loft and Alicia Hexham BA, RHN. You may be subject to additional terms and conditions when you use, purchase or access other  programs/services, affiliate services or third-party content or material. This Agreement may not be amended or modified except by Healing Loft or Alicia Hexham BA, RHN, making such amendments or modifications available on this website.

12.  Changes to the Terms

Healing Loft and Alicia Hexham BA, RHN reserve the right to modify these terms and conditions from time to time at our sole discretion and with no prior notice. Changes to the terms and conditions become effective on the date they are posted on this website and your continued use of Healing Loft after any changes will signify your agreement to be bound by  them.